Understanding how often Propify syncs with your property management system must be underscored first by an understanding of how Propify works fundamentally.
In order to provide you with the most reliable API possible, Propify periodically syncs with your property management system, retrieves data, transforms data and caches that transformed data. This means that the data you see in Propify is not live data, but rather a snapshot of the data at the time of the last sync.
To that end, sync frequency is an important concept to understand as it can impact your business processes. For example, if you are using Propify to manage your maintenance requests, you may want to know how often the data is updated so that you can ensure that your maintenance team is working with the most up-to-date information.
By default, new integrations are set to run a sync every 12 hours. This means that every 12 hours, Propify will sync with your property management system, retrieve data, transform data and cache that transformed data.
However, the default sync frequency is not always the best option for every integration. For example, if you are using Propify to perform background checks on prospective tenants, you may want more frequent syncs so that you can provide a faster turnaround for your customers who may be actively waiting to hear the result. In this case, we can increase the sync frequency to something like every 15 minutes — assuming you have an agreement in place with your PMS integration partner that will permit this rate limit configuration.